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The video saved in the cloud is suddenly lost

Education1001
Listener

My zoom account has no time limit, use less than 300 members, paid
the videos on the cloud were suddenly deleted but no one in the team reported that they were deleted
so when the data is full, zoom will delete itself?
Is there any way to recover data?

2 REPLIES 2

ArvinG
Attendee | Zoom Employee
Attendee | Zoom Employee
Hey there! You may have auto delete enabled for your cloud recordings. You can check that here >> https://support.zoom.us/hc/en-us/articles/360048488451#h_01FWPBXP8SKSRG71N2HT4TY3T9
 
TLDR: If this is enabled then your recordings get auto deleted depending on  the number of days selected.
 
Any cloud recordings that are deleted can still be recovered  within 30 days of deletion. Here’s how you do that >> https://support.zoom.us/hc/en-us/articles/216378863#h_01GERMT535K2DKJR9WTG3SG39Q
 
If you find this information helpful, please click on "Accept as Solution".
If you have further questions, please reply, we're happy to help.

my account has no entries: If this is enabled then your recordings get auto deleted depending on  the number of days selected.

So the problem is