The Event Description will be Replaced with the Zoom Default Invitation

[BMoney1]

Hey All,

There's been previous posts with this question with no answer that I could find - still getting this error on the newest Zoom plug-in, 5.14.10.876. This is happening only about 10% of the time and will reset the description back to default. We've seen this both while updating a meeting description after it's created, and even when opening an existing meeting, not making any changes, then closing. Need to get a fix going for this, I look forward to what people think!

[BMoney1]

To add to this - we've had the issue always with a series of recurring meetings, and editing just one meeting in there will throw the error. It seems to be the same individual meeting giving the error every time, other instances will not give error. No add-ins that are disabled or running slow - running Outlook updates when able to see if that changes anything. When we just open the meeting and make no changes, the send updates option is always selected, as if it was stuck trying to send updated before and thinks it still needs to.

[BMoney1 · Accepted solution]

Update - Without the help of any of my stewards, we were able to get this working. We uninstalled the Zoom Outlook plugin, cleared out any lingering folders from program files, programdata, and appdata (fully deleted all zoom folders in app data). Reinstalled and were able to edit the meetings once more. Thanks for nothing.

[Jchimbo]

hey so you just uninstall zoom outlook plug in and app - make sure it was deleted from all folders and then reinstall everything? app and plugin?

[BMoney1]

That's what worked for us, I haven't heard of any issues since :D.

[Jchimbo]

I see. I will try that. thanks for quick response currently I am facing same issue. 😞

[kgreeneucsd]

I just wanted to say "thank you" for your post.  With the help of my IT department we followed your directions and my Zoom Outlook plugin has been working correctly for a few months and counting.  Thanks again!