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R
Newcomer
Rompack
Newcomer
August 5, 2021
Solved

Sound distortion in screenshare

  • August 5, 2021
  • 13 replies
  • 1 view

Hi,

in the last zoom-meeting with friends of mine some of us faced sound issues when sharing the screen and the sound. All users that watch and listen to the steam had bad sound output when the host or co-host who was sharing a video had following proberties

What I don't know:

-if this problem still exists when just the sound is shared

-if this problem still occurs when using the web-client of zoom

-if this problem still occurs when using an Intel processor or different audio-device

What I know:

-All of my firends with this issue used a LAPTOP with one of the following AMD Prozessor: 4500U or 5600H (And realtek audio drivers with versions 6.0.907.1 or 6.0.9.035.1 )

-There is no difference when sharing just the application or the whole screen
-All of my friends using Desktop-PCs (Including Mac and Windows) did not have this issue even with AMD Ryzen 5 Processors

-The Laptops with the issue where using the Zoom-Versions: 5.7.1  or 5.7.4

-The issue occurs with LAN-Cable & W-LAN

Maybe you are able to replicate this problem and/or find out more.
Kind regards.

    Best answer by bdperk

    Had sound issues with HP Laptop with AMD Ryzen 7 4700U processor. Uninstalled 32bit 5.7.5 and reinstalled 64bit 5.7.5. Sound issues corrected.

    13 replies

    T
    Newcomer
    TERCIndia
    Newcomer
    August 6, 2021

    I'm too facing the same issue while screensharing/ livestreaming my audio from Zoom. Mine is Ryzen 5500 series. I had no issues until last week and is noticing thisa the recent update of Zoom application.

      Y
      Newcomer
      Y27
      Newcomer
      August 7, 2021

      I'm struggling with the same issue. No matter what I do, sharing only sound, tirning off my video the sound is shared distorted. I use zoom from a Huawei Matebook with AMD rayzen 5

        S
        Newcomer
        scorpia22
        Newcomer
        August 7, 2021

        I am also having this problem. WHY OH WHY did take the latest Zoom update????!!!

        Any way to rollback? I have a presentation tomorrow that requires sharing screen and audio!!!!

         

        i have Zoom client 5.7.4 (804)

        HP Pavilion x360 Convertible 14m-dw1xxx

        Windows 10 Home (10.0.19041.685)

        • EditionWindows 10 Home
        • OS Build10.0.19041.685
        • Graphic cardTrigger 6 External Graphics
        • Installed RAM8 GB
        • Version2004
        • System typeOSType64BitX64
        • Processor11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz

         

          R
          Newcomer
          RompackAuthor
          Newcomer
          August 7, 2021

          Okay, this is interesting. You use an Intel core processor. This means it isn't just a compatibility issue between AMD and Zoom.

          @Scorpia a tried this on my laptop with 5.7.1 and this Problem occured also.

           

          I mean you can try it. I have found a link to a website with older Versions of Zoom. But I don't know if it is a legit website...:

          https://zoom-us-zoom.en.uptodown.com/windows/versions

            S
            Newcomer
            scorpia22
            Newcomer
            August 7, 2021

            @Rompack

             THANK YOU!!! i uninstalled 5.7.4 and went to your link and chose 5.6.6 to install and the problem goes away!!!!

              T
              Newcomer
              TERCIndia
              Newcomer
              August 7, 2021

              I'm too facing the same issue while screensharing/ livestreaming my audio from Zoom. Mine is Ryzen 5500 series. I had no issues until last week and is noticing thisa the recent update of Zoom application.

              T
              Newcomer
              TERCIndia
              Newcomer
              August 7, 2021

              Guys, I've faced the same issue and now have found a solution to it. I've done the auto-update when it was available. Now I've uninstalled the app, and simply reinstalled a fresh downloaded latest version (5.7.4). Surprisingly, the issue went away!! Try and see if it works for you, let me know!

                Y
                Newcomer
                Y27
                Newcomer
                August 7, 2021

                It didn't work for me 😞

                  S
                  Newcomer
                  scorpia22
                  Newcomer
                  August 7, 2021

                  @TERCIndia 

                  This did not work for me.

                  i uninstalled Zoom client and installed fresh copy of 5.7.4 and problem persists.

                    T
                    Newcomer
                    Thilo
                    Newcomer
                    August 8, 2021

                    Same with us. Just a downgrade to 5.6.6 solved the problem. I only verified the problem on computers with AMD processor. One of them is a HP Laptop 15-d1 with Ryzen 3 3200U 2.6 GHz. Not seen on Intel.

                    Using Zoom function "Share - Extended - Video" instead of sharing the screen helps. It works even fine with Zoom version 5.7.4 - for all computers I've tested.

                      R
                      Newcomer
                      RompackAuthor
                      Newcomer
                      August 8, 2021

                      Sharing the video over the 'Extended' function does not solve the issue.

                      B
                      Newcomer
                      bdperkAnswer
                      Newcomer
                      August 15, 2021

                      Had sound issues with HP Laptop with AMD Ryzen 7 4700U processor. Uninstalled 32bit 5.7.5 and reinstalled 64bit 5.7.5. Sound issues corrected.

                        D
                        Newcomer
                        Dragos
                        Newcomer
                        August 23, 2021

                        Thanks for the tip!

                        Amd Ryzen 5 3500U laptop:

                        Unistalling  Zoom and then reinstalling it with the 64 bit version solved my audio problems when sharing. (I don't know why Zoom is publishing the 32 bit version in front page as the main version)

                        I will try to transalate the reply in italian also for our friends in Italy that are issuing the same problems and they don't speek english but surfing the web for a solution: 

                         

                        Problemi audio con la Condivisione Schermo durante i meeting? Per i PC con processore AMD ho risolto il problema disinstallando Zoom e poi  andando sulla pagina di zoom.us, sotto l'icona SCARICA di colore blu, ho semplicemente installato la versione a 64 bit. Non premere su SCARICA, ma appena sotto. Allego foto.

                          Y
                          Newcomer
                          Y27
                          Newcomer
                          August 16, 2021

                          Ohh thanks this worked 

                          P
                          Newcomer
                          paco329
                          Newcomer
                          August 18, 2021

                          I have the same issue. I have found that the only way it will work with sharing audio is when sharing an actual MP4 file using the ADVANCED > VIDEO option under screen sharing

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