Sharing content with JBL Quantum 400 headset

[RichieV02301]

I have a new JBL Quantum 400 USB wired headset that I'd like to use in a Zoom meeting. The problem comes when I attempt to share anything that has audio content. It seems Zoom sees the headphones on the headset as "Chat" earphones, while Windows sees them as "Game" headphones. I cannot select my Zoom speaker to be the "Game" headphones, nor can I set Windows to use the "Chat" earphones output while I have Zoom open. The net result is that no one in the meeting is able to hear anything I share in the meeting.

Any thoughts?

[RichieV02301 · Accepted solution]

Saw that the best option was to not use this headset as a USB headset and use the 3.5mm cable instead. This will make Windows and Zoom see the headset as normal speakers and microphone, so that solves the sharing issue.

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