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DanjPeterson
Newcomer
January 22, 2023
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Share Screen Crashes on Windows

  • January 22, 2023
  • 3 replies
  • 1 view

Ever since early December 2022, whenever I try to share my screen during a Zoom meeting, I get a "Zoom Quit Unexpectedly" error. Both my Zoom and my Windows system are up to date, and I've tried several of the most common fixes with video acceleration to fix the problem, yet it persists. I've also tried sharing my screen on a simple Zoom meeting where I am the only participant without error, but as soon as another person enters, I usually get about 3 "Zoom quit unexpectedly" dialog boxes (without me actually being booted from the meeting), followed by usually a fourth that kicks me out of the meeting and then lets me back in without my screen shared. I have tried sharing different program screens (Mozilla, Chrome, and Word) and have gotten the same error. My computer is an HP Spectre. Does anyone have any suggestions or advice? Thanks very much!

      Best answer by Thx123

      I'd suggest following and it worked for me on several machines.  I work in IT.

      1. Uninstall Zoom and download the latest 64bit version.

      Uninstalling should clean out cache file and reset settings to default.   Look for an article on how to clear zoom's temp file.   Messing around with settings made thing worse for me. Especially video acceleration settings.  Leave everything as default.

      2.  Very important. Update all your drivers including bios.   i mean All drivers, do not pick and choose.  if there is an update, update it. Laptop's manufacture should have driver utility to help you update. 

      ex) for Dell, Dell command update utility.

      Good luck...

       

       

       

      3 replies

      D
      Newcomer
      DanjPetersonAuthor
      Newcomer
      January 22, 2023

      I should add this problem persists when I use the Zoom web client or the Zoom software installed on my laptop.

      E
      Community Super Champion | Partner
      Eliot
      Community Super Champion | Partner
      January 23, 2023

      hi danjpeterson,

       

      please see these support articles

      Zoom system requirements: Windows, macOS, Linux – Zoom Support

       

      Screen sharing is not working – Zoom Support

       

      Troubleshooting Zoom video crashes – Zoom Support

       

      thanks,  eliot

      D
      Newcomer
      DanjaPeterson
      Newcomer
      January 23, 2023

      I am aware of those pages and have followed the steps indicated, including restarting, changing settings, and deleting Zoom and reinstalling. My system is up-to-date and meets all requirements, yet the problem persists.

      T
      Newcomer
      Thx123
      Newcomer
      January 27, 2023

      What kind of CPU model do you have?  Are you on Win 11?   32 or 64bit Zoom?

      D
      Newcomer
      DanjPetersonAuthor
      Newcomer
      January 27, 2023

      Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.70 GHz

      Running Windows 11 (Home)

      Running version 5.13.5 (12053) of Zoom. I have a 64-bit OS and x64-based processor, but I can't find info in my version of Zoom telling me which version I'm using.

      T
      Newcomer
      Thx123Answer
      Newcomer
      January 27, 2023

      I'd suggest following and it worked for me on several machines.  I work in IT.

      1. Uninstall Zoom and download the latest 64bit version.

      Uninstalling should clean out cache file and reset settings to default.   Look for an article on how to clear zoom's temp file.   Messing around with settings made thing worse for me. Especially video acceleration settings.  Leave everything as default.

      2.  Very important. Update all your drivers including bios.   i mean All drivers, do not pick and choose.  if there is an update, update it. Laptop's manufacture should have driver utility to help you update. 

      ex) for Dell, Dell command update utility.

      Good luck...

       

       

       

        G
        Newcomer
        Ghost_Hunter_20
        Newcomer
        February 1, 2023

        Running into the same problem on Windows every single time I share my screen.

         

        Version: 5.13.3 (11494) (no idea if this is 32-bit or 64-bit -- it's installed in AppData/Roaming)

         

        Updated my drivers, tried disabling hardware acceleration, etc., nothing worked. I have a pretty fast computer -- Ryzen 9 7950X, 64 GB RAM, GeForce GTX 2080 Ti

         

        This used to work for me fine until I updated Zoom a few months ago.

        D
        Newcomer
        DanjPetersonAuthor
        Newcomer
        February 1, 2023

        Are you sure that all of your drivers/bios are up-to-date? I was, but a week later, I checked again and there were optional updates for drivers that hadn't been there previously. Updating those (and then Windows a bunch afterwards) fixed the issue, once I uninstalled and then reinstalled Zoom. Hope it works for you too!

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