Reverted to Basic Plan, still receiving Emails | Community
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Newcomer
Anusha15
Newcomer
May 31, 2022
Solved

Reverted to Basic Plan, still receiving Emails

  • May 31, 2022
  • 1 reply
  • 1 view

I had a Zoom Pro subscription. But then I canceled it and expected to revert to the basic plan. However, I am receiving emails by Zoom team that an invoice is due. How do I stop getting these emails?

Best answer by Shaimaa

Hi @Anusha15 Thanks for your contribution to Zoom Community.

 

The volunteers in the Zoom Community don’t have access to account information. Please submit a Support Ticket to Zoom Billing staff at:
https://support.zoom.us/hc/en-us/requests/new

1 reply

S
Employee
ShaimaaAnswer
Employee
May 31, 2022

Hi @Anusha15 Thanks for your contribution to Zoom Community.

 

The volunteers in the Zoom Community don’t have access to account information. Please submit a Support Ticket to Zoom Billing staff at:
https://support.zoom.us/hc/en-us/requests/new

    C
    Newcomer
    CDNMickie
    Newcomer
    November 23, 2022

    I have done that same thing as Anusha15 did and the emails that I get are things like notifications, events happening, or videos to watch, etc but nothing about an invoice.  Contact with billing wouldn't have anything to do with what I get so how can stop getting them?  I have done the unsubscribe for months now and keep getting them?

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