Reinstating the owner

[RDB1]

Hello

I am the account owner of the Basic product.  I have been away and during that time I assigned the role of author to my admin person.  She was then able to run unlimited time meetings.  I am now back and changed in User Management the roles for me from Admin to Owner.  But I am not able to run unlimited time meetings.  How do I reinstate my role as account owner so I can run meetings?  Advice would be helpful.  I cannot follow the so called on line support as it does not make sense.  Thanks

[Ray_Harwood]

Hi, @RDB1,

By "Basic" product, do you mean you have only a Basic account?  A Basic account cannot run unlimited meetings.

If your account does have a Zoom Pro License, you need to assign your license to your user account. See this web page for assistance:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License

If you do not have a Pro license available, perhaps it is assigned to your assistant.  In this case, you will either need to purchase an additional license to assign to your account, or remove the license from your assistant's account before starting this process.

Follow these steps taken from the article to assign an available license to your account:

1. Sign in to the Zoom web portal at https://zoom.us.
2. Click User Management, then Users.
3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
4. Click Edit at the end of the user row. This will open a window.
5. Choose the User Type to assign, selecting Licensed.
6. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license if you have indeed purchased one or more new licenses. Click the available license.
7. (Optional) Assign add-ons can be included by checking the boxes for the add-on. You will not likely have any add-ons, so you might skip this step.
8. Click Save.

The license is now applied to your user account and you can use it immediately.