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Regarding Cloud recording

DilshanG
Listener

I have recorded my class during the meeting. I have shared my screen to the audience. But in the records there is only audio and no video part. There is two files which "Shared screen with speaker view" and " Audio only "  files. But there is no video is playing in the record. only audio I can hear. Please help me.

DilshanG_0-1659376097848.png

 

1 REPLY 1

bdelossantos
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @DilshanG ,

 

Thank you for your message. If these options are enabled in your profile settings:

 

bdelossantos_0-1659450684333.png

 

And the issue still persists, more often than not, it is due to network issues.

 

If this is a frequent issue you're having, I recommend that you log a ticket with our Zoom Support.

If this helps, please hit Like and Accept Solution so that everyone may light their candles from it.