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2022-08-01 10:49 AM
I have recorded my class during the meeting. I have shared my screen to the audience. But in the records there is only audio and no video part. There is two files which "Shared screen with speaker view" and " Audio only " files. But there is no video is playing in the record. only audio I can hear. Please help me.
2022-08-02 07:34 AM
Hello @DilshanG ,
Thank you for your message. If these options are enabled in your profile settings:
And the issue still persists, more often than not, it is due to network issues.
If this is a frequent issue you're having, I recommend that you log a ticket with our Zoom Support.