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Recurring meeting in Zoom creates NEW calendar in Outlook 365

nonprofittechie
Listener

This seems to be a new issue for us and I'm trying to figure out if it's a bug on Zoom's end or Microsoft's end.

 

We use Office 365 and thus Outlook for calendar.  We have several recurring meeting series in Zoom that require registration.

 

 

Once registered and download the ics file to add to Outlook, these recurring meetings are suddenly creating a NEW "Untitled" calendar in our Outlook calendar and adding the recurring even there.  See screenshot.

 

If we create ONE Zoom meeting requiring registration, this does not happen.  It has only begun happening on recurring meetings AND these recurring meetings have been created for quite some time, they are not newly created events in Zoom.

 

Please advise.  Thank you.

4 REPLIES 4

YammieJammie
Listener

I, too, am having a similar issue. I recently set up a Zoom meeting with multiple occurrences with the option selected for "people register once and can attend any." I tested registration for this/these event/s and after I submitted my registration, the page loads and accepts my registration and shows me my link to join the meeting. This is all fine. The problems arise when I click on "Add to Calendar." I select the Outlook .ics file, and when I double-click to open the .ics file a window appears in my Outlook asking me, "Do you want to open this calendar as a new calendar or import its items into your calendar?"

 

I suppose it recognizes the file as a whole calendar since it has multiple events, but can anyone confirm this? Specifically, what is the difference between "Open as New" and "Import?" Picture attached. 

JRaveyts
Listener

I can confirm I have the same issue and it is very disturbing to see that there hasn't been a solution in place yet.
I was working with a template, reached out to Zoom support and they advised me that the issue was because I was working with a template. I then recreated all the meetings from scratch once again, just to come to the same issue.
The result is that many of the attendees are missing the reminders as they don't have the info on their main calendar, so basically there is no point to almost even have these meetings... How can this be resolved?

RN
Zoom Moderator
Zoom Moderator

Hi @JRaveyts @nonprofittechie @YammieJammie just looking into past cases it seems to be a Microsoft "feature" (if you want to call it that) that is causing the new calendar to be added, per this Microsoft forum here

 

Because the event you're wanting to add to your calendar has two date listings instead of just one, a new calendar is being created. If you were to add an ics file with just one event, then it would add it to your normal calendar.

 

Suggest maybe updating your version of Outlook if using the plug-in, however, for functionality and best user experience I would use the Add-in 

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Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

I didn't mean to accept this as a solution because it is NOT for us.

We already use the Outlook plugin for Zoom and it's updated. There is no way to create a meeting or series with registration required that I've noticed, you have to do this via the web panel.