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Recover Zoom recording that hungup on co-host's computer

Larimar
Listener

During a meeting i gave my client co-host designation so she could record the meeting on her laptop.  During the download post meeting her computer failed.  How can this recording be recovered?  it does not show in my recordings although my account was used.  I need to be able to direct my client so she can find/recover the full meeting recording. 

3 REPLIES 3

Buttercup
Listener | Zoom Employee
Listener | Zoom Employee

If this was a local recording, the files will be on the other person's laptop.  More information on troubleshooting local converting can be found here - https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-local-recording-issues

Zoom Support may be able to help with converting the files if they have not yet been deleted.  Please put in a support ticket.

If my answer was helpful or solved your issue, please remember to like or mark the solution!

i have scoured the Zoom website and have not been able to find where to put in a support ticket.  please advise me on how to do that.  this is incredibly frustrating. 

Buttercup
Listener | Zoom Employee
Listener | Zoom Employee

https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

 

You may need to open a chat which they can convert into a ticket, this will depend on your plan type, licensing status, and role within your account.

If my answer was helpful or solved your issue, please remember to like or mark the solution!