Recording time Less than 40 minutes | Community
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Z
Newcomer
Zeynepgncr
Newcomer
July 9, 2022
Question

Recording time Less than 40 minutes

  • July 9, 2022
  • 4 replies
  • 0 views

The recording time is said to be 40 minutes but the countdown ends in 15 minutes? 

    4 replies

    Z
    Newcomer
    ZeynepgncrAuthor
    Newcomer
    July 9, 2022

    And what I have to do to get a chat live support ? 

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    July 9, 2022

    Not sure what you mean by “countdown ends in 15 minutes”.  Last I checked, Zoom just boots you out in 40 minutes, without a countdown timer. 


    From https://support.zoom.us/hc/en-us/articles/201362003-Zoom-Technical-Support here’s the options for Basic and Pro accounts:

     

    Z
    Newcomer
    ZeynepgncrAuthor
    Newcomer
    July 10, 2022

    I will record a video of the countdown timer and download it to youtube for everyone to see it lasts only 15 minutes. I know that because I recorded my newest podcast in two parts each 15 minutes and the meeting closes immediately when the countdown ends. The zoom app starts to warn by a box appears on the left middle  of screen I think before 5 min to the ending and counts down. And total time of meeting is 15 minutes in each. I will attach the youtube link here. 

    J
    Newcomer
    june18
    Newcomer
    July 10, 2022

    That is exactly what is happening to me (I am cut off after about 25 minutes).  I have a free account because I use it to tutor a child long distance.    Have you found a solution to get the entire 40 minutes?  Thanks! 

    Z
    Newcomer
    ZeynepgncrAuthor
    Newcomer
    July 10, 2022

    No I have'nt. Problem still persists. And the support denies this issue. So I plan to put a shame on them by taking a video of the meeting by my phone and download it to youtube to uncover the 40 minutes lie

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    July 10, 2022

    So here’s some information for you: The 40 minute  limit is measured from the time you start your meeting. It does not start when the second person joins. 

    Z
    Newcomer
    ZeynepgncrAuthor
    Newcomer
    July 11, 2022

    I dont record my own voice and the recording time starts when you actually click record to this pc option in the menu. One to one calls does not have a time limit. The limit is for recording the meetings. This info is all in zoom website. 

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