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Browse Backgrounds2022-04-01 01:07 PM
I received an email after recording that said, "Your cloud recording is now available." (and the same for the audio transcript). When I click on either link, I receive the error message, "This recording does not exist. (3,301)". I looked in my iCloud and Computer recordings, and there isn't anything there. Could I have been sent incorrect links?
This meeting was dated: Mar 30, 2022 01:29 PM Eastern Time (US and Canada)
Solved! Go to Solution.
2022-04-01 01:16 PM
Found the answer in another feed, in case you can't find it check the Recordings Trash folder! 🙂 @RN said, "You can also find your Cloud recordings here to see if the recording is available to you. And ensuring that the recording isn't in the Trash
https://zoom.us/recording/trash"
Thank you!
2022-04-01 01:16 PM
Found the answer in another feed, in case you can't find it check the Recordings Trash folder! 🙂 @RN said, "You can also find your Cloud recordings here to see if the recording is available to you. And ensuring that the recording isn't in the Trash
https://zoom.us/recording/trash"
Thank you!
2022-05-05 07:10 AM
You just saved a very important recording for me and it only took 10 seconds. Thank you!!
2022-06-26 11:53 AM
2022-09-30 10:51 AM
Thank you! Thank you! Thank you!!!
2023-01-13 08:00 PM
I also got the same problem. May you help me to recover my recording files?
2023-04-03 03:06 PM
Unfortunately I have this problem but the file is not in the trash. When I click on the Cloud recordings I see the files there and they look fine, but when I click on them to open, or to download, I still get "recording does not exist." Any other ideas on how to access the recording? Thanks!
2023-07-05 02:56 AM
I experienced the same now. File is in the cloud recordings folder and not in the trash but whenever I click to download, there is a pop up that says "this recording does not exist" - Were you able to resolve this?
2023-04-03 09:08 PM
Same with problems. How can we get the recording?
The date of the meeting is last March 3, 2023
2023-04-04 05:55 AM
I solved the problem by going into Live Chat and having them resync my account.