Check out our new Work Transformation Summit page, and join our upcoming event to learn how leading organizations are building a smarter hybrid workspace for their employees.

Visit the page
cancel
Showing results for 
Search instead for 
Did you mean: 

Recording problem

ngananh
Listener

Today, I recorded my meeting on Clouds. When the meeting ends, I couldn't find it on my Clouds. Zoom said "Cloud recording is available to premium users", but I don't know this before and I don't have premium account. What can I do now to find my recording? If I subscribe to the premium package now, can I get the record back?

1 REPLY 1

Shaimaa
Community Champion

Hi, @ngananh. I am sorry that the cloud recording is automatically enabled for all paid subscribers. When you record a meeting and choose Record to the Cloud, the video, audio, and chat text is recorded in the Zoom cloud. The recording files can be downloaded to a computer or streamed from a browser.

You could subscribe and be a pro account, then use it for your upcoming meeting.



Please like any post that helped you; please mark solutions so others can find them!