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Newcomer
ngananh
Newcomer
May 22, 2022
Question

Recording problem

  • May 22, 2022
  • 1 reply
  • 0 views

Today, I recorded my meeting on Clouds. When the meeting ends, I couldn't find it on my Clouds. Zoom said "Cloud recording is available to premium users", but I don't know this before and I don't have premium account. What can I do now to find my recording? If I subscribe to the premium package now, can I get the record back?

    1 reply

    S
    Employee
    Shaimaa
    Employee
    May 23, 2022

    Hi, @ngananh. I am sorry that the cloud recording is automatically enabled for all paid subscribers. When you record a meeting and choose Record to the Cloud, the video, audio, and chat text is recorded in the Zoom cloud. The recording files can be downloaded to a computer or streamed from a browser.

    You could subscribe and be a pro account, then use it for your upcoming meeting.

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