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Hi Zoom support/community:
Kindly check the KB articles that covers different recording layouts -https://support.zoom.us/hc/en-us/articles/360025561091-Recording-layouts. This may help you pinpoint where your issue is.
Another KB article that covers adjusting your video layout during virtual meeting may also help -- https://support.zoom.us/hc/en-us/articles/201362323#h_01FFTJBYEN08HGY727RWX9KCSX
Hope this helps!
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