Problems: Optimize video quality with de-noise

Forum|Forum|3 years ago
January 12, 2023
1 reply
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I was having some very strange problems this week with my video where it would "glitch" for a number of seconds - some times as long as a minute. See attached sample. I spent many hours changing out my hardware, checking updates on video drivers, uninstalling apps, rebooting many times, and so on. That's the annoyance with intermittent problems.

In the end I found the problem: In the Zoom client, advanced video settings, I had "Optimize video quality with de-noise" turned on. I turned it off, and the problem went away.

Windows 10, Logitech C920 webcam, Zoom client 5.13.4 (11835)

CarlaA

Community Manager

Hi @CarlD, thank you so much for sharing this with the community!

The fix for the issue you were experiencing will be implemented in the 5.13.5 version which will be released in the coming days. The workaround you have mentioned is the best option at the moment.

Thank you for your patience and for your knowledge!

Carla,
Zoom Community Team

E

EllieW

Newcomer

This happened to me today - both videos were flashing and my video was actually transposed onto my participant! It was like a disco going on! When will 5.13.5 be released?