Picture for waiting room not accepted | Community
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pAuinger
Newcomer
October 13, 2022
Question

Picture for waiting room not accepted

  • October 13, 2022
  • 1 reply
  • 6 views

Hi folks,

 

I'm trying to upload a picture into my waiting room. From what I can tell, it meets all requirements, but it is still not accepted. It's a PNG with 204KB, sized 299x398px (see screenshot below).

 

I have tried several file types (PNG, GIF, JPG, JPEG), formats (square, landscape, portrait), and dimensions.

 

The red text under the upload field points to an issue in the file type or size (see second screenshot).

 

Has someone faced this issue and found a solution? Thanks for your help, I appreciate it.

 

Cheers,

Philip   

 

 

     

 

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    October 14, 2022

    Hi, @pAuinger,

     

    I don’t see any issue with the file details you’ve provided. 

    Please try to find another image, smaller but still more than 60 pixels x 60 pixels but smaller than 400.  Let’s make sure you are able to import something. 

    Also try importing your problem-image into any basic image editor. I’m thinking this particular file might be corrupted or not properly formatted internally. 

    If both of these work, and your image is not proprietary, consider uploading it here, and I’ll check it out. If you prefer, contact me via Zoom Community Private Message and I’ll send you a drop box link to drop it into. 

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