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F
Newcomer
Falco_1
Newcomer
March 22, 2023
Question

Participant audio

  • March 22, 2023
  • 1 reply
  • 1 view

Hello,

When participants join meetings, their audio does not come on automatically. They have to take time to find their audio setting and enable it. This wastes appointment time with patients.

Is there a setting I can change where participants audio is automatically enabled when they join the meeting?

 

This happens with every meeting

 

Thanks in advance

1 reply

S
Community Champion | Employee
sachinzoom
Community Champion | Employee
March 22, 2023

Hi @Falco_1 

 

Thats happening because you mostly have Mute participants upon entry enabled at Account level. Can you check this setting under Account Management  -> Account settings -> Meetings ?

 

Also, Ensure for your meeting, Participants are not muted at entry: See screenshot below:

 

 

 

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

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