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PAYMENT

DIRECTORPUE
Listener

I HAVE DONE THE PAYMENT BUT ACCOUNT NOT UPDATED KINDLY RESOLVE THE ISSUE

4 REPLIES 4

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @DIRECTORPUE 


You probably just need to assign your newly purchased license to your user account. See this web page for assistance:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License 


Ray - GoodClix.com / BusinessIsZooming! Podcast / aka "Old Desert Lizard"
Please mark solutions that helped you !

Hi, @Ray_Harwood

 

Thank you for your respose,

but it showing "These features are available for paid plans. Upgrade now " but i have paid still i'm trying to pay again but it is showing "Subscription data is not correct." kindly help me to resolve the issue

DIRECTORPUE
Listener

it showing "These features are available for paid plans. Upgrade now " but i have paid still i'm trying to pay again but it is showing "Subscription data is not correct." kindly help me to resolve the issue

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Follow these steps taken from the article I referenced earlier:

  1. Sign in to the Zoom web portal.
  2. Click User Management, then Users.
  3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
  4. Click Edit at the end of the user row. This will open a window.
  5. Choose the User Type to assign, selecting “Licensed”.
  6. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license. Click that. 
  7. (Optional) Assign add-ons by checking the boxes for the add-on.  You will not likely have any add-ons, so skip this step. 
  8. Click Save.
    The license is now applied to the user and you can use it immediately.

Ray - GoodClix.com / BusinessIsZooming! Podcast / aka "Old Desert Lizard"
Please mark solutions that helped you !