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2021-11-19 06:45 AM
I only have the option for Zoom to Call Me sporadically - seems like only on calls that I do not initiate. I have checked all of the settings and have searched this forum. I can find nothing that references to this issue. Any ideas? It takes forever for me to use the dial-in. Thanks!
2021-11-19 07:16 AM
The Call Me option is dependent on the host of the meeting having the audio conferencing add-on, which allows for the extra charged related to dialing out to your phone. If the host of the meeting does not have that add-on or does not have the Call Me option enabled, you will not see that option.
2021-11-19 07:23 AM
Thank you, Bort. Since I do not have the Call Me option come up only when I am the meeting host (I do have the option when meetings are scheduled by others in my organization), what do you suggest? I do not have the Call Me option showing at all to enable under Settings. I looked there first when I saw that suggestion come up in the Zoom troubleshooting library. Thanks!
2021-11-19 08:53 AM
Going off the information Bort provided your user account does not possess the audio-conferencing add-on that is needed for this functionality. You will need to contact your account admin and request access to the additional service.
2021-11-19 08:55 AM
Thanks, Chris! I will try that.
2022-01-13 11:27 AM - edited 2022-01-13 11:44 AM
None of the meeting invites I send, or the invites from other coworkers in my company, have the "Call Me" as an option when we join the meeting.
Our company has a Pro plan (or higher) and the "Call Me and Invite by Phone" option is enabled (but grayed out) in the "Settings > Audio Conferencing" section (it can only be changed by the admin).
When I look at my "Meetings > Personal Room", the audio is set to "Telephone and Computer Audio" with no option for "Call Me".
I checked the "Account Profile" and there are things that may be a red-flag, but I'm not an expert:
Account Type: Business (Named Host)
Account Name: <Employee_of_Company> <-- it's not my name
Account Alias: <blank>
Your Role: Member
Account Owner: <IT_Manager> <-- The person that runs our Help Desk
So, I don't know if these details help or not.
Does the "Member" role need changes to enable it to use "Call Me"?