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New laptop...students can't join

myckingston
Listener

.I just purchased a new laptop.  Installed zoom with no issues. I am a piano teacher and use Zoom for one-to-one lessons. Now when my students try to join the meeting, they are getting a message that there is already another meeting in progress. I do not get a notification that they are in the waiting room. I have had to start the lesson on my phone, and then switch to my laptop, which is a nuisance.  I have pored over all my settings but can't find a reason for this.  Any ideas would be welcome! Thank you.

1 REPLY 1

RN
Zoom Moderator
Zoom Moderator

Hi @myckingston, great question! I'd ensure to double-check the Join Before Host setting isn't enabled on another meeting that a participant joined or tried joining. More info on the Join before host feature here https://support.zoom.us/hc/en-us/articles/202828525-Allow-participants-to-join-before-host


 

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