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My video image freezes on my new MacBook Pro

mirseidel
Listener

I just got a new MacBook Pro partly because my Zoom audio was bad and it interfered with other meeting participants. Now the sound is fine, but now my video continually freezes and unfreezes every few seconds, and also goes black, alternating with working for a few seconds—very distracting. 

3 REPLIES 3

RN
Zoom Moderator
Zoom Moderator

Hey @mirseidel, what version of Zoom and version of OS are you currently running on your Mac? Is this the M1 Chip Mac? 

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Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

Hello there!

Same here - every few (15-20) seconds incoming video and audio freeze, skip few milliseconds, then they synchronize and work correctly for few seconds.

Mac is powered by M1pro and running on MacOS Monterey 12.2.1

RN
Zoom Moderator
Zoom Moderator

Hey @mirseidel just checking in on my reply and hope your weekend was well! 😄

_______________________________________________________

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️