My Zoom picture is distorted and jumping around

[marigall]

I updated my Zoom app on my Lenova laptop on 13/1/23 and since then when I open a Zoom meeting animations are showing on the right side of my screen and my picture is distorted and jumping around. I've tried to disable animations but the instructions I got to disable: go to Team chat and then 'Sharing' don't work because 'Sharing' is not showing up as an option on Team chat. I cannot use Zoom on my Lenova laptop now. I have tried Zoom on my smartphone and it works so it's obviously something related to my Lenova.

Please help

[cihanata_1]

hello Team zoom,

I have to sadly report that the camera problem persists on 5.13.4 (11834) until disabling "improve video with de-noise option 😞

[marigall]

hello cihanata

Thanks for the reply but I'm afraid I don't understand your reply. Can you explain what 5.13.4 (11834) means?

[cihanata_1]

hello,

That is the version number for the new update they released to fix this. But nothing changes until you go to; settings>video>advanced> and then uncheck "optimize video with de-noise" and that should fix the issue 🙂

[BRANDEE_BCW]

For some reason, under my setting, I don't even have "video". Any idea what I'm missing?

[cihanata_1 · Accepted solution]

@marigallyou can try disabling the option ı mentioned. This fixes it all 🙂

[marigall]

Hi Cihanata

That has worked! Many, many thanks!🙏

[fozia5]

I need to tragically report that the camera issue continues on 5.13.4 (11834) until crippling "further develop video with de-clamor choice