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My PRO Account is Not Recognized

SSTulsa
Listener

I am paying for PRO, but profile and scheduling are showing BASIC. Worked just fine from November 2021 until now. I need to set up a meeting and require more than the BASIC limits. 

1 ACCEPTED SOLUTION

SSTulsa
Listener

Problem resolved.

View solution in original post

2 REPLIES 2

Joaz2080
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @SSTulsa  - Thanks for reaching out and sorry to hear about this. When you click on your profile picture, it should indicate whether you are a "Basic or Licensed" user. Also, can you log out and log back into your desktop client as shown below?
P.S: You can download Zoom Desktop client using this ~> link.

Joaz2080_0-1650171439454.png

 

 

SSTulsa
Listener

Problem resolved.