My IP address blocked from starting and attending free Zoom meetings | Community
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A
Newcomer
AC9
Newcomer
March 14, 2022
Question

My IP address blocked from starting and attending free Zoom meetings

  • March 14, 2022
  • 4 replies
  • 2 views

HI
Mine is a basic free account. Since last Thursday 10/3, I have not been able to start or join any "free 1-1 " meetings. 
Message on the screen said: Unable to join this meeting . The error code is 104013. 
There is nothing wrong with my wifi as I am able to access other websites.
All my family members are experiencing the same problem. 
However, we are able to join meetings hosted by paid account holders.
I wonder if my IP address has been blocked from starting and attending free basic personal meetings.
I thought Zoom commits to offer "free, forever" personal 1-1 meetings?
Could someone kindly help?
Thank you very much.
@zoomstaff #freemeetingproblems 

      4 replies

      IP-Man
      Community Champion | Employee
      IP-Man
      Community Champion | Employee
      March 14, 2022

      @AC9 ,  you may try and check if there are latest update for Zoom client and update your client accordingly.

       

      Zoom the does not block IP address as if it is blocked, you cannot use Zoom regardless of your meeting license.

       

      Hope this helps.

       

      If this answer helped solve your question/issue, please hit the -Accept as Solution- button below.

      A
      Newcomer
      AC9Author
      Newcomer
      March 15, 2022

      Thank you ip-Man.  I already have the latest update. It doesn't work.

       

      TomO
      Community Champion | Employee
      TomO
      Community Champion | Employee
      March 14, 2022

      You may also want to check with your Internet Provider. This error points to access to the Zoom network being blocked. See if you can connect on your phone with your wifi turned off. 

       

      A
      Newcomer
      AC9Author
      Newcomer
      March 15, 2022

      Hi TomO
      Thank you.
      I can start the basic free Meetings on my cell phone with wifi turned off. Already done  wifi reset , checked firewall setting, uninstalled and reinstalled Zoom. Problem remains.  I can join premium account Zoom meetings but cannot start or join meetings from free basic accounts.

      A
      Newcomer
      AC9Author
      Newcomer
      March 22, 2022

      Hi All

      I thank Ip-Man and TomO for your replies.

      I am now able to start and join free Zoom meetings again.

      I guess it’s the Zoom system…

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