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Muted Waiting Room Video


Let me ask: in Settings , Waiting Room, Customize Waiting Room; the video I added has a mute/unmute button on it. When I unmute and save the settings, I go back in to find it muted.  Can I keep my video unmuted so participants can hear the audio of the video playing when they enter the Waiting Room?  Thx much.


Community Champion | Customer
Community Champion | Customer

In short, a video in the Waiting Room can contain audio, but are muted by default. This is not a behavior that can be changed.


Here is a link to the official documentation.


You'll find the details specific to your post all the way at the bottom.


If you find the information helpful, please click on "Accept as Solution".


Jeff Widgren | Host of Zoom Test Kitchen


Will this ever change?  Y'all are so close to a good solution on the waiting room but having it default muted really doesn't help if the participants don't know to unmute.