cancel
Showing results for 
Search instead for 
Did you mean: 

Muted Waiting Room Video

dBox
Listener

Let me ask: in Settings , Waiting Room, Customize Waiting Room; the video I added has a mute/unmute button on it. When I unmute and save the settings, I go back in to find it muted.  Can I keep my video unmuted so participants can hear the audio of the video playing when they enter the Waiting Room?  Thx much.

2 REPLIES 2

ZoomTestKitchen
Community Champion | Customer
Community Champion | Customer

In short, a video in the Waiting Room can contain audio, but are muted by default. This is not a behavior that can be changed.

 

Here is a link to the official documentation.

https://support.zoom.us/hc/en-us/articles/4905283822733-Enabling-and-customizing-the-Waiting-Room

 

You'll find the details specific to your post all the way at the bottom.

 

If you find the information helpful, please click on "Accept as Solution".

 

Jeff Widgren | Host of Zoom Test Kitchen

janelstewart
Listener

Will this ever change?  Y'all are so close to a good solution on the waiting room but having it default muted really doesn't help if the participants don't know to unmute.