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Missing recording

AlexandraM
Listener

Hello,

I have started the meeting from my pro account. The internet connection was bad, so at the very beginning of the meeting, I have informed the other participants that maybe I can be off very soon, I have them hosts and ask them to do the recording. So they did after my connection has failed. I have logged in after an hour and I have seen that the recording is on. But we cannot find the recording after the finishing of the meeting. The cloud storage of my account was full, but I have deleted the files now. Could you help me?

1 REPLY 1

CarlaA
Zoom Moderator

Hi @AlexandraM , 

I just realized you didn't receive a reply to your post. Are you still unable to find your cloud recording? If so, please check your Recording Management. Let me know if that helps! 

 

Moderator 

Zoom Community Team