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I have had an issue with my laptop (that I have been using Zoom on for a long time). Recently the built in Mic stopped working. I checked the settings in Win10 and it is properly selected there as well as in the Zoom App. When I look at the Mic in "Sounds" on the Win10 settings, I see the Mic working. When I Test the Mic in the Zoom app it does not work. I have the proper Mic selected, but notice that the slider next to the mic on the Zoom app does not move and it is set to minimum.
I fixed this once, by re-installing the Zoom software. When it failed again, I tried the same thing and that did not fix it. Rebooted, etc, to no avail.
I saw another post here about permissions and see that everything there looks ok too.