Meeting scheduled in Outlook has wrong time in Zoom App | Community
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Participant
neve
Participant
February 21, 2023
Question

Meeting scheduled in Outlook has wrong time in Zoom App

  • February 21, 2023
  • 5 replies
  • 1 view

This is affecting someone I support. When they schedule a Zoom meeting in Outlook using the Outlook plugin, everything looks correct, the invitations are correct, the calendar is correct, etc. When they look at the scheduled meeting in their Zoom app, the time is always wrong. The incorrect time sometimes seems to be close to when the meeting was created, and not when the meeting was scheduled.

This is on a Mac and I've made sure that both Zoom and Outlook have been updated to the most recent versions.

    5 replies

    anissat
    Community Champion | Customer
    anissat
    Community Champion | Customer
    February 21, 2023

    Double-check to see if the time zone is the same, or if it's reflecting their own time zone. 

      N
      Participant
      neveAuthor
      Participant
      February 21, 2023

      I should have noted that this was one of the first things I checked. It's also worth noting that the amount of error between the time shown in the Zoom app, and the correct time of the meeting is highly variable which would seem to rule out a time zone or daylight savings time issue.

        J
        Newcomer
        JustinC
        Newcomer
        March 10, 2023

        Hey there, found this discussion on a google search. Did you by chance find any rhyme or reason to this?  I am experiencing the same issue. Happens in outlook for mac on app also in windows. And it's definitely not time zone because sometimes hour long meetings could be 30 minutes.

          N
          Participant
          neveAuthor
          Participant
          March 10, 2023

          No solution has been found. I've told our users to manage all Zoom meetings through Outlook, since the Zoom app is often missing appointments. That the times can sometimes be wrong is even more reason to not use the app.

            H
            Newcomer
            haaaa123
            Newcomer
            April 14, 2023

            Hello, 

            Did you figure out this issue? I have a user that is having the same issue.

            Thank you.

              N
              Participant
              neveAuthor
              Participant
              April 18, 2023

              No, the issue still exists as far as a I know.

                J
                Newcomer
                JacobusN
                Newcomer
                May 5, 2023

                We have found this to be caused by allowing the Zoom addin to automatically add meeting info to meetings. For example, in Outlook you click the new meeting button. The default time is 08:00. The Zoom meeting is instantly created for that time. When the time is changed in the appointment before sending, this does not reflect what was already sent to Zoom. We found the best workflow to be 1. Disable automation creation of Zoom Meetings. 2. Create you meeting invite and fill out time, subject, recipients, etc. 3. Click that add Zoom Meeting button. 4. Send meeting invite.

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