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The Zoom FAQ indicates that as a paid meeting subscriber I can host a meeting up to 30 hours, way past my needs. I need to host a meeting that lasts 6-7 hours and to which intermittent attendees may attend. The 2nd info posted in FAQs contradicts the first, indicating that if the meeting has no participation for a period of time, it will be ended. This is what the FAQ says. Can someone explain the difference between these two scenarios?
Thank you! Richard
Meeting ends after 30 hours (active or idle)
Meeting ends after 40 minutes (active or idle)
Note: The meeting durations for paid users only apply to users assigned a paid license or using Webinar licenses (for webinars, panelists are treated the same as participants, however, attendees do not affect time duration). Users with basic (free) licenses on Pro, Business, or Education accounts are limited to the free license meeting durations. However, if a Basic user schedules a meeting and starts that meeting from a paid Zoom Room on the same account, the meeting will not end after 40 minutes, despite the number of participants. If the Zoom Room is a free trial, the meeting will still time out.
So if I'm understanding this correctly. Zoom will not limit (up to 30 hours) my meeting time UNLESS only the host or the host and 1 participant are left in the room - from that time forward a limit of 40 minutes is in place. Am I close? My meetings are between 60 and 90 minutes. I expect that after 30 hours are used, I'll be asked to renew my subscription, yes?
Welcome to the Zoom Community, @DianS.
Sorry, but I think you have misinterpreted how it works. I’ll explain further, and hopefully that will clear it up for you.
There are essentially 2 kinds of “personal Zoom accounts.”
One is a free Basic Account, which is at all times limits hosted meetings to 40 minutes per meeting, and subject to a 10 minute wait before initiating a new meeting.
The other is a paid Pro account – typically $15.99USD/month, with discounts available for annual payment. A Pro account Meeting is limited to 30 hours in duration – I don’t know of anyone that has 30-hour long meetings! There is no limit to the number of meetings or the total number of minutes per month.
Both plans are limited to one simultaneous meeting at a time. You can’t start one meeting on one device, and then also start another meeting in another device — without closing the first meeting. And all Zoom plans allow the user to attend meetings of any length.
Let me know if you have any questions
Thanks, Ray - Yes, I have upgaded to a licensed paid Pro account but I don't think it has clicked into my account on line yet ... have opened a ticket with support as I do need to be confident my meetings will not be limited to 40 minutes. You've been very helpful - thanks!