Meeting Time Limit Confusion | Community
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Newcomer
October 12, 2021
Question

Meeting Time Limit Confusion

  • October 12, 2021
  • 2 replies
  • 1 view

The Zoom FAQ indicates that as a paid meeting subscriber I can host a meeting up to 30 hours, way past my needs. I need to host a meeting that lasts 6-7 hours and to which intermittent attendees may attend. The 2nd info posted in FAQs contradicts the first, indicating that if the meeting has no participation for a period of time, it will be ended. This is what the FAQ says. Can someone explain the difference between these two scenarios?


Thank you! Richard

 

Meeting ends after 30 hours (active or idle)

  • 1 host, no participant
  • 1 host, any number of participants
  • 0 host, any number of participants (join before host)

Meeting ends after 40 minutes (active or idle)

  • 1 host and 1 or more participants joined. Only one person remains in the meeting. The meeting will end 40 minutes later if no one else joins. 

Note: The meeting durations for paid users only apply to users assigned a paid license or using Webinar licenses (for webinars, panelists are treated the same as participants, however, attendees do not affect time duration). Users with basic (free) licenses on Pro, Business, or Education accounts are limited to the free license meeting durations. However, if a Basic user schedules a meeting and starts that meeting from a paid Zoom Room on the same account, the meeting will not end after 40 minutes, despite the number of participants. If the Zoom Room is a free trial, the meeting will still time out.

    2 replies

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    October 12, 2021

    Hi @RKW-Seattle 

     

    My interpretation of the second point is:

     

    A meeting started by a Host, that has had at least one participant join, will timeout after 40 minutes if left with only one person remaining (even the host).

    Newcomer
    August 7, 2023

    So if I'm understanding this correctly.  Zoom will not limit (up to 30 hours) my meeting time UNLESS only the host or the host and 1 participant are left in the room - from that time forward a limit of 40 minutes is in place.  Am I close?  My meetings are  between 60 and 90 minutes.  I expect that after 30 hours are used, I'll be asked to renew my subscription, yes?

     

    Ray_Harwood
    Community Super Champion | Customer
    Community Super Champion | Customer
    August 7, 2023

    Welcome to the Zoom Community, @DianS.

     

    Sorry, but I think you have misinterpreted how it works. I’ll explain further, and hopefully that will clear it up for you. 

    There are essentially 2 kinds of “personal Zoom accounts.”  

     

    One is a free Basic Account, which is at all times limits hosted meetings to 40 minutes per meeting, and subject to a 10 minute wait before initiating a new meeting. 

     

    The other is a paid Pro account – typically $15.99USD/month, with discounts available for annual payment.  A Pro account Meeting is limited to 30 hours in duration – I don’t know of anyone that has 30-hour long meetings!  There is no limit to the number of meetings or the total number of minutes per month.

     

    Both plans are limited to one simultaneous meeting at a time. You can’t start one meeting on one device, and then also start another meeting in another device — without closing the first meeting.  And all Zoom plans allow the user to attend meetings of any length. 

    Let me know if you have any questions

    Newcomer
    April 26, 2023

    I paid for Pro subscription but zoom limit me to 40 minutes, any help?

     

    Community Champion | Customer
    May 7, 2025

    Hello,

    Although you have paid for an upgraded account,  have you actually assigned the licence? Zoom does not do this part for you. You will need to act as the account admin and assign the upgraded licence to your account.

    Assigning a single license

    Sign in to the Zoom web portal.

    https://zoom.us/ 


    In the Admin section click User Management, then Users.
    Using the search bar locate or search for the user who you want to assign a license. (Your own account)
    Click Edit at the end of the user row.
    This will open a window.
    Choose the User Type to assign.




    After choosing the User Type (Licensed),  select the license.
    Click Save.


    The license is now applied and you can use it immediately.

    https://support.zoom.us/hc/en-us/articles/16519456230285-Troubleshooting-paid-account-still-showing-as-basic 


    Regards

    If my reply helped, don't forget to click the accept as solution button!