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Meeting Registration - Default Cancel E-Mail


 Is there a way to customize the default Cancel Meeting Registrant email?


I am referring to the message that has the subject “[webinar name] - Registration Cancelled” and reads:


Your registration for Test_17_08_2021 at Aug 17, 2021 05:30 PM Istanbul has been cancelled.
You will not receive any further emails about this meeting.




Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @ogretmenagi 

Unfortunately, no. There is no way to customize that email when using Zoom's registration. It may be possible to customize the cancellation email when using another registration service that integrates with Zoom via the Marketplace


Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.


It would be really great to see this functionality enabled. The ability to untick 'send cancellation email to registrant', that is. 

Yes. Help Zoom!  This is a meaningful update and seems like an easy feature Zoom can just “turn on” since this is already available for registration.  It would allow businesses to very quickly and politely explain the limited seating has been filled and where to go for the recorded session.