Mac Desktop Unable to connect | Community
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Newcomer
sirbach
Newcomer
March 20, 2023
Question

Mac Desktop Unable to connect

  • March 20, 2023
  • 2 replies
  • 0 views

Hi all - 

 

I recently have not been able to connect on Mac via the desktop app.  I can use my phone and iPad apps.  But not the desktop.  Has anyone had any issues like this?

    2 replies

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    March 20, 2023

    Hello @sirbach 

     

    Do you have the latest Zoom App installed on the MAC. Please try:

     

    ttps://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

    W
    Newcomer
    willjoe2442
    Newcomer
    March 22, 2023

    If Zoom gets stuck on “Connecting…”, check your network settings. Then, make sure the app can access your mic and camera. Additionally, disable your antivirus, firewall, and VPN and close all the other apps that might be using your Mac's camera and microphone. If the issue persists, reinstall a fresh copy of the Zoom

     

    Regards,

    Diana

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