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Laptop performance issue during Zoom meetings

EduardoJurado92
Listener

Hello Zoom Team.

 

I'm from the helpdesk support of a Tech Company based in the US. We use Zoom as our main app for meetings, I got a user that reported that he found an issue of low performance in his laptop when using Zoom for his daily meetings.

 

What I did do in order to try to solve the issue?

 

1. Re-installation of zoom app, restarting and got the same results.

2. Set default GPU to high performance for Zoom (zoom.exe & zoom launcher) on the settings for Display & Graphics (Se attached example).

 

After a restart and a real test meeting, the user reported that he is still on the same issue, low performance in the entire System only during meetings, after that, all is going well.

 

The laptop specs are Dell 7330, 12th gen i7 CPU, 16GB RAM, Win11, and 256GB SSD.

1 ACCEPTED SOLUTION

EduardoJurado92
Listener

Hello.

 

We found the solution for the user by switching from 2.4Ghz band to 5Ghz band. FYI.

 

Thanks.

View solution in original post

6 REPLIES 6

yanrtd7
Listener

I have not face this issue in the laptop but have a similar type of issue as I have observed that I frequently have documents lacking after I use the Google Drive option for Share Content in Zoom iOS you can check the details on this link and kindly help me about it.

Thx123
Listener

Have you tried using 64bit zoom?  are you using a docking station? if so what model?

EduardoJurado92
Listener

Hello.

 

We found the solution for the user by switching from 2.4Ghz band to 5Ghz band. FYI.

 

Thanks.

Thank you for the update.

In your original post that user was experiencing low performance.   Was it bandwidth specific, or overall performance.  Like whole computer slowing down like CPU running at 100%?

I think it was only bandwidth related when using Zoom app because I tried to have the user use an ethernet cable as a test and Zoom went very well, without any slow performance during meetings but the user needed to use wi-fi, so the solution was to switch the band.

 

Thanks.

Thank you for the info Eduardo!