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Newcomer
Tamrenzo
Newcomer
January 10, 2023
Question

Just started on Zoom

  • January 10, 2023
  • 2 replies
  • 0 views

I have just started using zoom and I keep getting a pop up saying

 

Unable to establish secure connection to zoom

 

Open you browser to check your internet connection.  This may happen if you have to login to your network, or you are using public Wi-Fi

 

Now I am using my home internet how to I stop this from happening???

    2 replies

    A
    Newcomer
    Amardeep
    Newcomer
    January 11, 2023

    +1 a couple of users in my organisation are seeing this.

    Any suggestions?

    The certificate, for which the error is thrown, is through Zoom.

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    January 17, 2023

    Hi @Tamrenzo @Amardeep this is a known error currently affecting some Mac users. To fix, please do a complete uninstall of the Zoom app through the following steps:
     

    1. Open the Zoom desktop application.
    2. Select zoom.us at the top of your screen and select Uninstall Zoom.
       

       

    3. Select OK to confirm uninstalling the Zoom desktop application and all of its components.
       

       

    4. Restart your Mac
    5. Reinstall Zoom via zoom.us/support/download

     

    Please let me know if this helps!

    Carla,
    Zoom Community Team

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