Jabra - Mute on Joining Meeting Not Working

[Trutch]

Hi All, I have a bluetooth Jabra mic/speaker, which when I join a meeting is unmuted, even though I have the setting enabled to mute mic on join meetings. This only happens with this Jabra device. The setting works with other mic/speakers connected via bluetooth or inbuilt mic. Someone else at my company also has this issue. The laptop is a Mac running Big Sur, Zoom is running the latest version.

[RN]

Hey @Trutch, looking into some cases similar to yours about Jabra. I'd advise you to open a ticket with our support team here for now.  However, in the meantime, I will do some more digging and update you when I have more information as to what exactly we need to do to get this resolved. 

Can you share with me the Jabra device you're currently using? 

[Trutch]

Hi @RN, thanks for the reply. It's a Jabra Speaker 710:

https://www.jabra.com.au/business/speakerphones/jabra-speak-series/jabra-speak-710##7710-309

[JKim2]

Hi, I have the exact same issue with Jabra 710.

Has this issue been replicated and resolved?

Thank you.