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Please can the community assist.
I recently updated to the latest Zoom app. Since then, after accepting someone from the waiting room as host into a meeting -their video freezes after a few seconds. Sound is perfect, and in a hour long meeting the video may unfreeze for 15-20 seconds 2 to 3 times. My video stream to them is unaffected, and they have un-interrupted video of myself as host for the duration of the meeting.
I am using a 200Mbps up/down fibre line running at 186Mbps on my computer. Furthermore, if I run the meeting from a web browser I don't have any issues. I did do a Windows update, and have since rolled back the update to see if that would fix the issue, which it did not.
Any advice would be greatly appreciated.
Solved! Go to Solution.
The same issue is happening for me and a number of collegues. I have tried uninstalling and reinstalling zoom. Then uninstalling and reinstalling an older version but the problem has not been fixed. If it doesn't get fixed soon I will have to switch platforms because this renders the experience useless.