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I paid for the yearly subscription. Even after 5 days of payment it is showing basic version. Help

ShagunArya
Listener

I paid for the subscription and amount was debited from my account. But even after 5 days it is still showing basic version. Meeting gets over in 40 mins. Some 1 please help 

7 REPLIES 7

Arkangelo
Listener

the meeting will start soon when all of you are together present on line

ShagunArya
Listener

How to join this meeting 

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @ShagunArya.

 

You probably need to assign your newly purchased license to your user account. See this web page for assistance:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License

Follow these steps taken from the article:

    1. Sign in to the Zoom web portal at https://zoom.us.
    2. Click User Management, then Users.
    3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
    4. Click Edit at the end of the user row. This will open a window.
    5. Choose the User Type to assign, selecting Licensed.
    6. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license if you have indeed purchased one or more new licenses. Click the available license.
    7. (Optional) Assign add-ons can be included by checking the boxes for the add-on. You will not likely have any add-ons, so you might skip this step.
    8. Click Save.

The license is now applied to your user account and you can use it immediately.

If this does not fix your issue, please submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Ray - Office Hours at GoodClix.com
Please click Accept As Solution if this helped you !

ShagunArya
Listener

Hi

I tried the above steps but licensed option was not working for me 

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

If the steps didn’t work, my only recommendation is to submit the Support Ticket and get Zoom Support to help. As a customer/volunteer, I don’t have access to your account information, so I can’t troubleshoot further – sorry. 


Ray - Office Hours at GoodClix.com
Please click Accept As Solution if this helped you !

ShagunArya
Listener

Hello 

Can someone guide me how to resubscribe for zoom. As I paid for the zoom subscription after it was cancelled by the zoom . Now they have mailed  me that they have received the payment and they want me to resubscribe. I tried subscribing but it takes me to the payment page 

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

@ShagunArya,

 

If you followed the instructions in my post from August 13 with no success, your only option is to submit a support ticket to Zoom’s Billing team here and they will attempt to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Ray - Office Hours at GoodClix.com
Please click Accept As Solution if this helped you !