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Browse Backgrounds2021-08-18 07:26 AM
I have clear proof of an annual membership that seemed to be working fine until I logged in recently and it shows that my account is Basic (free), and no records show that I have a paid Pro account (on web browser logged in) except for an email with a receipt.
It's the same email address that I signed up with.
2021-08-18 07:43 AM
Hi @madefresh ,
I'll send you a message to get more info about your account. Perhaps I can help figure this out.
2023-01-22 12:54 PM
I have paid for an annual account. I received my receipt via email. When I log in, it says my account is the basic free account. I need to schedule a meeting today. Any ideas?
2023-06-08 03:05 AM
Hi Bort,
In my company we've got a similar problem with the zoom account of our CEO. Struggling to go through to customer care. Please, can you help? I can give you the email associated with the zoom account. Thanks!!!
2021-08-22 11:03 AM
I have the same problem. I upgrade from free to pro on August 3 and was briefly able to schedule a meeting with a pre-registration link. Now I can't get into that account to host the meeting.
The account number for my free account is 122338964.
The account number for my paid account is 7009058570.
2022-06-08 05:26 PM
I need support to log in after paying a 12 month fee and it keeps taking me back to the free 40 minute log in page
I urgently need to set up some meetings and phone support will not take my call
Any help would be appreciated
2022-06-08 05:32 PM
In my case it turned out that I had set my paid account to log in with google, while my fee account used the log in with email address method. Could that be what's messing you up?