I can't hear the music when I click Share Sound. | Community
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Newcomer
October 26, 2023
Solved

I can't hear the music when I click Share Sound.

  • October 26, 2023
  • 2 replies
  • 0 views

When I, am playing music, I can hear it.  When I share my screen, I can hear it.  As soon as I click share sound, everyone but me hears the music.

Best answer by oberljac

I think i figured it out.  If I change my audio to my PC, I can hear it.  I had it going to my jabra speaker.

2 replies

bstrelko
Community Champion | Customer
Community Champion | Customer
October 26, 2023

Can you please let us know the following:

  • Which version of Zoom Client you're using
  • Which OS you are running
  • Exact steps taken when sharing (including which source is selected)
  • Audio device that's being used to play back audio (and that Zoom is capturing)

This info will help to inform next steps.

oberljacAuthorAnswer
Newcomer
October 26, 2023

I think i figured it out.  If I change my audio to my PC, I can hear it.  I had it going to my jabra speaker.

bstrelko
Community Champion | Customer
Community Champion | Customer
October 26, 2023

Great to hear!