I can't cancel my subscription

[amandanelson]

I keep getting billed every month, but when I go into the portal to cancel, it says I only have a basic subscription. And I can't get access to a human or live chat because... they say I only have a basic subscription. And yet I still get billed. This has been going on for months. I'm at my wits end. I can't call anybody. I can't write to anybody. I've blocked the charges from going through, but I'm worried about my credit rating being affected.
What bizarro Kafka-esque AI world have I fallen into??

[303Amoresa]

cancele mi suscripcion de 6.90 dolares y me la siguen facturando,por favor reembolsenme y cancelenme de una vez.!!!!gracias

[CarlaA]

Hola @303Amoresa, 

Lamento saber que le están facturando después de cancelar. Es probable que tenga una cuenta abierta mediante otro inicio de sesión de correo electrónico. En este caso, sugeriría comunicarse directamente con nuestro equipo de facturación, aquí: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032.

Gracias!

[CarlaA]

Hi @amandanelson, thank you for reaching out via the Zoom Community!

I'm sorry to hear that you are getting billed after canceling. It is likely that you may have an account open via another email login. In this case, I would suggest reaching out to our billing team directly, here: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032. 

I hope this helps!