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I can not update Zoom for Mac OS Ventura 13.1 error 10002

Mikelodion
Listener

I receive error 10002

2 REPLIES 2

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

Try this:

  1. Go to Privacy & Security   —> full disk access —> Installer and then enable Privacy & Security   -> Files and Folders—> Installer—>Downloads folder.

  2. After enabling these options please retest installing the zoom desktop client app again.

https://support.apple.com/en-ca/guide/mac-help/mchld5a35146/mac 

 

Another thought Is did you download the correct installer for your cpu architecture?

 

Regards

As I indicated, I followed a similar procedure to Frank_TB's except that INSTALLER did not appear, so I checked the Zoom box to authorize the process. And it worked, but hours later the same error appeared. I deleted the app and reloaded it. Update was successful and has been working fine ever since.