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J
Newcomer
joshsteinto
Newcomer
February 7, 2022
Question

Help: local recordings not showing host video in speaker view

  • February 7, 2022
  • 13 replies
  • 0 views

For the past month or so my local recordings of 1on1 meetings in Speaker View only show the guest's video but not the host's (i.e. mine). Both audio streams work fine, but the video stays fixed on the guest. I haven't pinned videos or anything. I don't have this issue with cloud recordings.  Is this a bug or do I have something set wrong?

13 replies

Alex_PFT
Partner
Alex_PFT
Partner
February 7, 2022

The recording should show the active speaker. See this for all possible layouts:

 

Recording layouts – Zoom Support

S
Explorer
sweile
Explorer
February 8, 2022

I've noticed the same thing.  Have you found a solution?

Alex_PFT
Partner
Alex_PFT
Partner
February 8, 2022

This might help?

Recording layouts – Zoom Support

J
Newcomer
joshsteintoAuthor
Newcomer
February 8, 2022

No I'm afraid not. 

Sort of an aside, but I noticed the note on that page "Note: You can only display participants' names in cloud recordings." But my local recordings have started showing my guests' name, which leads me to believe there's a bug.

S
Explorer
sweile
Explorer
February 9, 2022

I just received this message from Zoom's help center:

 

I believe that a setting on your Zoom desktop client might be turned off. Can you please follow the instructions below so you can record both your video feed and other meeting participants?

  1. Launch the Zoom desktop client.
  2. Click on your profile photo.
  3. Select Settings from the menu.
  4. Navigate to the Video tab.
  5. Make sure See myself as the active speaker while speaking is ticked.
    D
    Newcomer
    dvscarr
    Newcomer
    February 10, 2022

    I am having this exact issue and it's a huge problem for my business. I can record both screens in gallery mode, but now instead of switching back and forth between Active Speakers, it just records the guest. I'm a counsellor and "See myself as active viewer" makes Zoom unusable for me because it means I can't see my client's facial expressions while I'm talking. 

      T
      Newcomer
      TurnerSparks
      Newcomer
      February 11, 2022

      I have the exact same problem but have found that when I have three or more people on the problem doesn't exist.  Does everyone find the same?

        S
        Explorer
        sweile
        Explorer
        February 11, 2022

        Yes, that's what we discovered.

        D
        Newcomer
        DeboraGurgel
        Newcomer
        February 16, 2022

        Hello
        I'm a piano teacher and I'm having the same problem in the last 2 weeks.
        I didn't change anything. Same settings on zoom, same mic, same cables, same webcam, same OS, same apps... Everything like the past 2 years and suddenly my local recordings don't show me anymore teaching... just my student watching me...and my sound..
        I "solved" the problem for now changing to gallery view, but it's not good for my students because the piano image on recording it's half the ideal size..
        Please let me know if you fix this problem
        Thank you

          D
          Newcomer
          DeboraGurgel
          Newcomer
          February 16, 2022

          I've just installed de last update Version: 5.9.3 (4239)
          I've tried and the problem is still happening...not solved

            D
            Newcomer
            dvscarr
            Newcomer
            February 16, 2022

            Someone on Twitter suggested going back to a previous version of Zoom. They downgraded to 5.8.6 (2879) and said that it works. I haven't tested it yet but will report back on how it goes. 

             

            Pretty terrible to have to go down several versions just to regain essential functionality. I'm so frustrated with Zoom and am looking for alternatives. What's the point in paying hundreds of dollars when it can't do the one thing I need?! 

              J
              Newcomer
              JasonW
              Newcomer
              February 18, 2022

              How do we do that?

              J
              Newcomer
              joshsteintoAuthor
              Newcomer
              February 16, 2022

              In the meantime while we're waiting for a fix, you should try recording to the cloud. This method has worked for me. It's just that I want it to work for recording directly to my computer like it used to.

                G
                Newcomer
                Garyw88
                Newcomer
                March 1, 2022

                Experiencing the exact same problem. I bought a new laptop and since then it only records the guest. When using my old laptop it works fine. I'm stating the same as everyone else but hoping by bumping this message it adds a bit more weight of importance so the problem is addressed. 

                  J
                  Newcomer
                  joshsteintoAuthor
                  Newcomer
                  March 1, 2022

                  Interesting. Are you running the same version of Zoom on both computers?  Mac or PC?

                  I
                  Newcomer
                  ikerlanz
                  Newcomer
                  March 5, 2022

                  ¡¡Hola!! Estoy aquí exactamente con el mismo problema. Puedo ver a mis clientes en la grabación, pero nada sobre mi cámara. Mis clientes necesitan verme en mis consultorías, no verse a sí mismos. ¿Alguna solución por favor?

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