Help! I recorded a Zoom meeting, but only audio files are showing up on the cloud.

[PeoplesLight]

Help! I recorded a Zoom meeting, but only audio files are showing up on the cloud.

Where are my video files? Why did no video files show up on the cloud?

I test-recorded from the same account, with the same settings, both before and after this meeting, and both recordings showed up as video (and audio) AND audio-only files on the cloud.,

So why does this hour-long meeting  only have audio-only files on the cloud?!

Where is my video file?!

This is an urgent matter and I need an answer NOW.

[jduf835]

This is very similar problem that I faced as you can see here on the payback apk meeting kindly give us a possible solution about it.

[mahmoudhamdy]

did you find a way i face this problem now