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Hello I've a Bussiness Account, but I don't know how to activate HD quality in my meetings. can you

silvioraij
Listener
 
1 REPLY 1

Peter_Uy
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @silvioraij 

 

Prerequisites for Group HD video

Standard HD (720p)

  • Pro, Business, Education, or Enterprise account
    • Setting must be enabled by Zoom Support for 720p for the Pro account
  • Full-screen meeting window on Zoom desktop client
  • Zoom mobile app
    • Android: version 5.8.6 or higher
    • iOS: version 5.8.6 or higher

Full HD (1080p)

  • Business, Education, or Enterprise account
  • Setting must be enabled by Zoom Support
  • i7 Quad Core (physical core) CPU or higher
  • Zoom desktop client
    • Windows: version 4.3.46185.0120 or later
    • macOS: version4.3.53325.0120 or later

How to enable or disable Group HD video

Note: The Group HD video setting will use a higher amount of CPU and bandwidth (~2Mbps up/down). If you are experiencing network or CPU performance issues, you may want to disable Group HD video.

Account

To enable or disable Group HD video for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Advanced), click the Group HD video toggle to enable or disable it.
  5. If a verification dialog displays, click Enable or Disable to verify the change.
  6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon 
     

     

    , and then click Lock to confirm the setting.
  7. Select Standard HD (720p) or Full HD (1080p), if applicable for your account.
  8. Click Save.

Group

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the Group Management page has been renamed to Groups.

To enable or disable Group HD video for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation menu, click User Management then Group Management.
  3. Click the applicable group name from the list.
  4. Click the Meeting tab.
  5. Under In Meeting (Advanced), click the Group HD video toggle to enable or disable it.
  6. If a verification dialog displays, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon 
     

     

    , and then click Lock to confirm the setting.
  8. Select Standard HD (720p) or Full HD (1080p), if applicable for your account.
  9. Click Save.

User

To enable or disable Group HD video for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Advanced), click the Group HD video toggle to enable or disable it.
  5. If a verification dialog displays, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
  6. Select Standard HD (720p) or Full HD (1080p), if applicable for your account.
  7. Click Save.

Bandwidth requirements for Group HD video

Standard HD (720p)

  • 1-on-1 video calls: 1.2Mbps (up/down)
  • Group video calls: 2.6Mbps / 1.8Mbps (up/down)

Full HD (1080p)

  • 1:1 video calls:
    • Receiving 1080p HD video requires a minimum of 3.0Mbps.
    • Sending 1080p video requires a minimum of 3.8Mbps.
  • Group video calls:
    • Receiving 1080p HD video requires a minimum of 3.0Mbps.
    • Sending 1080p video requires a minimum of 3.8Mbps.

How to send and receive Group HD with the Zoom client

Below are guidelines on how to achieve HD when in a meeting or webinar. This is not an exhaustive list, as there are other potential limitations, such as hardware limitations. 

Send HD

Receive HD

 
 

Please don't forget to hit the "like" button and "Accept as Solution" if the response provided answers your question.

We encourage you to continue using the Zoom Community for any Zoom-related questions or concerns you may have. 

Thank you and  be safe always!

Peter