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GabrielValdo
Newcomer
Newcomer
August 18, 2021
Question

Gallery mode is black

  • August 18, 2021
  • 2 replies
  • 1 view

Hello!

 

When I go to galley mode, all the participants go black. I can interact with then, using the right click, and in the presentation mode, I can see that when I move the division on the screen, part of the participants is shown.

 

Anyone has encountered something like this and solved it?

I already updated the app, reinstall, and still goes black like this.

 

 

 

    2 replies

    Nafi
    Community Champion | Partner
    Community Champion | Partner
    August 18, 2021

    Hi, 

    Can you try to uninstall then do fresh install latest version of zoom from https://zoom.us/download ?

    Newcomer
    August 8, 2023

    I'm having the exact same issue. Did anyone find a fix for this? Speaker view shows video

    Community Manager
    August 8, 2023

    Hi @TeschnerK this discussion is an issue from 2021; could you please attempt to Update Zoom to the latest version and see if this resolves your issue? Thanks!