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Gallery mode is black

GabrielValdo
Listener

Hello!

 

When I go to galley mode, all the participants go black. I can interact with then, using the right click, and in the presentation mode, I can see that when I move the division on the screen, part of the participants is shown.

 

Anyone has encountered something like this and solved it?

I already updated the app, reinstall, and still goes black like this.

 

GabrielValdo_0-1629296143177.png

GabrielValdo_1-1629296153166.png

GabrielValdo_2-1629296217613.png

 

 

3 REPLIES 3

Nafi
Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi, 

Can you try to uninstall then do fresh install latest version of zoom from https://zoom.us/download ?


I am Zoom Enthusiast (Part of PT. Kayreach System, Indonesia Authorized Reseller, Certified Zoom Room, Zoom Phone, and Pro AV Integrator)

TeschnerK
Listener

I'm having the exact same issue. Did anyone find a fix for this? Speaker view shows video

RN
Zoom Moderator
Zoom Moderator

Hi @TeschnerK this discussion is an issue from 2021; could you please attempt to Update Zoom to the latest version and see if this resolves your issue? Thanks! 

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Zoom Community Moderator
he/him/his

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