Failed to convert recording: there is another recording coonversion in progress

[sypark]

I clicked end meeting before stopping my recording and I can't convert the file. I never saw the "converting" dialogue box.

I see the 711 MB file but it says  double_click_to_convert_02.zoom

When I double click, nothing happens. I went back to the meetings/recorded tab and when I click convert, it says there is another recording in progress. It's been over 20 minutes and I don't see any signs of recording or converted files.

I tried opening a dummy recording and moved the old file into the new recording before ending call, but same thing.

Any other suggestions?

Thanks,

Steve

[Rupert]

Hi @sypark 

Sounds basic, I know, but have you tried a computer restart? If you are not seeing a progress bar, something must have got stuck.

If you have the double_click_to_convert file, you data should be safe.

Rueprt