Exceeded Limit Recordings Not Found | Community
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Newcomer
here2there
Newcomer
May 16, 2022
Question

Exceeded Limit Recordings Not Found

  • May 16, 2022
  • 1 reply
  • 2 views

Apparently we have exceeded our cloud recording limit. So, the recording is not located among the recorded meetings and also the record of the meeting is not in the list of previous meetings. Is there a way to locate that recording or did it not ever get recorded?

1 reply

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
May 16, 2022

Hi, @here2there –

 

Please refer to this answer provided to a similar question yesterday:

https://community.zoom.com/t5/Meetings/Exceeded-your-cloud-recording-storage-recording-limit/m-p/48030/highlight/true#M24429

H
Newcomer
here2thereAuthor
Newcomer
May 16, 2022

I saw that post but I still don’t see whether it’s possible to recover a recording that isn’t listed on the recorded files list. 

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
May 16, 2022

In the post you first linked to the response says that nothing will be deleted. Is that true or has our recording been deleted?


Someone else said that, and while I think it’s probably true, I’m not sure 100% that nothing will ever be deleted. 

The volunteers in the Zoom Community don’t have access to account information or ability look at details of what might have happened to your recordings. i recommend you submit a Support Ticket to Zoom staff at:
https://support.zoom.us/hc/en-us/requests/new 

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