Error code 1 | Community

Newcomer

Question

Error code 1

Forum|Forum|3 years ago
January 7, 2023
2 replies
66 views

When I try to schedule a meeting I get Error Code 1 reported. how do I deal with that please?

Community Super Champion | Partner

hi suesars,

please see support article:

Zoom error code -1 – Zoom Support

thanks, eliot

Newcomer

Unfortunately, I can't find an answer, Technical Support rejects my request for help and refers me back here! I'm just going around in circles. 😞

Community Super Champion | Partner

hi suesars,

to help me to diagnose the issue, i need some basic information.

what device are you using? for example, i am using windows 11 on a dell desktop pc. i also use my iphone 14 pro max running ios 16.2.

what zoom client are you using? for example, i am using zoom windows client 5.13.4 on my dell pc. i use

zoom client - one platform to connect version 5.13.3 for my iphone.

thanks, eliot

Newcomer

Hi Eliot

I'm using Windows 11 Home on an Aspire A114-33 laptop. I'm using Zoom Windows client 5.13.3(11494) to connect with remote family and friends. It was working fine until I did an update but now will not allow me to schedule a meeting.

I appreciate your efforts to help, thank you!

Community Super Champion | Partner

hi suesars,

try updating your windows client to 5.13.4. please let me know if that works.

if that does solve the issue, you can completely remove the windows client using cleanzoom. restart your laptop, install windows client 5.13.4.

thanks, eliot