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Downloading files from a recording

Kupunakane
Observer

I was trying to download the files for a video recording. I selected "Record a separate audio file of each participant" in the settings. There were 2 participants in the recorded Zoom call.

 

I downloaded the video files and also an audio file but there doesn't appear to be separate audio files for each speaker.  I did receive this message when downloading the files - "The separate audio file of each participant won't be included, you can download them in the list."

 

What list?  There does not appear to be a list of separate audio files.

The cloud recordings list indicates that there are 5 files for the particular recording, which I assume are the speaker view, the gallery view, the combined audio file (both participants) and one audio file for each of the participants.  But there appears to be no way to access the separate audio files.

I am obviously missing something but what that might be is not intuitive.

Thanks for your help!

3 REPLIES 3

Nat_P
Observer

I've recorded many times but haven't tried the individual piece.  I believe there is a copy and edit approach.  After you receive your recording, you should be able to download a copy for others.  Before you release it, prompt for options. The worst you could do is delete it. You'll still have access to your original copy. 

HUD199
Observer

I have the same problem. Where is the list referred to in the "circle i information symbol? I have 20 files using 1.02 Gb Only the usual combined video + single audio track. Please define "List" full path, etc. Thank you!

dgbTO
Listener

I have the same problem and question.  Except, in my case, I got no error message; having chosen to "record a separate audio file of each participant," whether to the cloud or to my computer, I got a combined video and audio file, and an audio-only file.  Furthermore, that audio for those two files was exactly the same--That is, it's not as though one was higher quality for one speaker, the other, higher quality for the other speaker.  Such a thing should be possible, because, with permission, Zoom could record locally for your guest, and then upload the locally made recording, with less compression and fewer live-streaming errors.