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2023-02-06 08:56 AM
I have a Pro account and am wanting to downgrade my account from Pro to Basic.
I initially set up my Zoom account for my non-profit Heartland Renewable Energy Society (HRES). The HRES board has determined to create a Zoom Account directly rather than use my account, and has now done so. I needed to wait until our board meeting on February 3 for a final Zoom account strategy. This was after my annual billing date for my personal Zoom account of 1/23/2022.
So, I need to downgrade my personal account from Pro to Basic. I would like to pay the monthly Pro fee for one month and then go to a Basic plan following that. However, I am locked out of making any changes to my personal account while an accounts payable balance exists. Please let me know how to proceed.
2023-05-04 08:28 AM
How do I change my account from PRO to BASIC
2023-05-04 08:56 AM
Although this community forum is a useful resource it is not an official method to resolve billing issues.
Submit a request to Zoom Billing for assistance.